Privacy Policy
At Tender Wellness, we are committed to protecting your personal information in compliance with British Columbia’s Personal Information Protection Act (PIPA) and other applicable laws. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
We collect personal information directly from you when you engage our counselling services. This may include your name, contact details, billing information, and any other information you provide during sessions. We also collect data on how you interact with our website, such as IP addresses and browser types, to enhance user experience.
How We Use Your Information
We may use the personal information we collect for the following purposes:
To provide therapeutic services and support, and for purposes of treatment planning
To communicate with you about appointments, updates, or changes to our services
To process payments for services rendered
To improve our website and services
To comply with legal and regulatory requirements
Who Has Access To Your Information
If you fill out the new client inquiry form on this website, the information you include will be seen by the therapist.
Disclosure of Information
We do not share your personal information with third parties without your consent, except in the following circumstances:
Service Providers: Third-party vendors who assist in operating our services, bound by confidentiality agreements.
Legal Requirements: To comply with legal obligations, such as court orders or legal investigations.
Protection of Rights: To protect the rights, property, or safety of our clients or others
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please be aware that no method of electronic transmission or storage is completely secure.
Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Once no longer needed, we securely destroy or anonymize.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. You can adjust your browser settings to refuse cookies; however, this may affect the functionality of our website.
Third-Party Links
Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.
Children’s Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
Your Rights
You have the right to access, correct, or request the deletion of your personal information held by us, subject to legal and contractual restrictions. To exercise these rights, please contact us using the information below.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Significant changes will be communicated directly to active clients.
Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@tenderwellness.ca
By using our services, you consent to the terms outlined in this Privacy Policy.